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Atelier Kecay |
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Bestsellers |
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Information |
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| Shipping & Returns |
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Payment Methods
We accept payment using any Credit Card and Debit Card. No charge will be made to your card account until goods are actually available for despatch.
Trading Policy
Please be aware that it is always our intention to deal with all of our customers promptly, efficiently and fairly at all times. However, when looking after the interests of so many customers and stocking thousands of different lines with varying availability, occasional problems will arise. No charge will be made until books are actually available for despatch.
In Case Of Error Or Damage
Whilst we try to provide a perfect service, problems do happen occasionally, and there are sometimes manufacturing faults in books which are not apparent at the time of despatch. If you receive incorrect, damaged or faulty goods, please contact us by e-mail jj@kecay.com within 28 days of delivery, explaining the problem, so that we can advise you on the best course of action.
Often we will advise you to return the goods to us using the most economic method - we will of course replace the goods if you wish us to do so.
If we ask you to return incorrect items please ensure they are well packed, as damaged returns will not be accepted.
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